Terms of Use of Treatment Hub 365

Website Privacy Policy and Terms and Conditions of Use

TreatmentHub365, LLC appreciates your interest in our services. Our websites, www.treatmenthub365.com (individually and collectively, the “Website”) are an important means of providing you an independent comprehensive online appointment site for addiction, substance abuse, and mental illnesses. We help individuals find and make appointments with Health Care, Addiction, Mental Health, Counseling and Wellness professionals (collectively, “Providers”). We are committed to complying with all applicable laws and regulations, including specifically privacy laws and regulations.

By accessing and using the Website and its pages, applications, services, forums, groups, and networks (individually and collectively, the “Website”), you agree and certify that you have read, understand, and agree to this Privacy Policy and Terms and Conditions (collectively, the “Policy”), whether or not you are a registered account (“Account”) holder (all users, whether or not registered Account holders, are referred to as “you” or “Users”). The Website is owned, operated, and administered by TreatmentHub365, LLC (the “Company”, “we” or “us”).

We reserve the right, in our sole discretion, to change, modify, add, or delete portions of this Policy at any time without further notice and such modifications are, unless otherwise stated in this Policy, effective immediately. If this Policy is modified, such changes shall be posted on the Website and Company will make reasonable efforts to bring any modifications to the attention of User at the time of User’s access of the Website. Your continued use of the Website after any such changes constitutes your acceptance of the revised Privacy Policy. If you do not agree to this or any future Policy, you shall not use or access (or continue to use or access) the Website.


We value the privacy and security of your personal information. We have implemented commercially-reasonable measures that are intended to keep your personal information safe from unintended disclosure. Despite our efforts, however, factors beyond our reasonable control, such as a malicious attack by a “hacker”, could result in disclosure of your personal information. Accordingly, we not in a position to guarantee that your information will be secure under all circumstances and we offer no warranties or representations with regards to the maintenance or non-disclosure of your information.

All registered Accounts are password protected. When you register and create an Account, you must choose a unique username and password. You may not disclose your username or password to any third party or permit any third party to use your Account, username, or password. Furthermore, you are solely responsible for maintaining the confidentiality of your username and password. You must immediately notify us if you have any suspicion that an unauthorized party is accessing an Account. We will never ask for your password or personal information in an unsolicited phone call, email message, or other communication. If someone claiming to be us calls you or sends you an email message requesting your password or personal information, that person is not authorized by us to do so, and you should decline to disclose the information and then contact us immediately. You may change your password at any time. You are solely responsible for all activity, whether or not authorized by you, which occurs in connection with your Account or password.


We collect non-personally identifiable information from Users who are not registered Account holders. In order to provide a responsive and useful service, when you visit our Website, we collect certain non-personally identifiable information including the name of your Internet service provider, your IP address, the website from which you came to ours, the web pages you visit within our Websites, the time and length of your visit, and other information important to our marketing analysis and research.

We may use cookies and active components (for example, JavaScript components) to collect aggregate information about the preferences of our visitors and optimize our Website accordingly. We may collect this non-personally identifiable information without providing further notice to you. We may use cookies and other tools to collect and store your preferences, usage habits, and record session information. A “cookie” is a small data file that is transferred to your hard drive and used for record-keeping purposes. A cookie file can collect information such as the URL, computer IP address, domain type, browser type, the country, state, and telephone area code where your server is located, the pages of the Website viewed, and any search terms entered on the Website. Cookies and similar tools allow us and third parties to collect information about a user’s online activities over time and across different websites. These cookies allow us to customize the Website content to your preferences, profile, and/or demographic information. As technology changes, the use and function of cookies may change, and they may be replaced by other technologies. We have no obligation to update this Policy to reflect such changes. You may configure your internet browser or other settings to accept or reject all or some cookies, or notify you when a cookie is sent; however, you may be required to set your browser to enable cookies from us in order to use most functions on the Website. Even if your browser’s settings are set to send “do not track” signals or other mechanisms to prevent tracking by cookies and similar tools, we may collect information about you and your activity. Please note that we allow third party advertisers to place and access cookies on a User’s computer. Advertisers’ use of cookies is subject to their own policies, not this Policy.


In addition to the information we collect from all Users, we collect both personally identifiable information and other information that is not personally identifiable about Providers. Providers are asked to give us personally identifiable information such as name, postal or e-mail addresses, telephone number, a username and password, and other account information. It is your option to provide the information requested, but declining to provide us with information may prevent you from becoming a registered Provider on the Website.


We use the information we collect from our Users and registered Account holders to tailor and personalize our marketing, products and services, and to continually improve the Websites. We may use the information we collect to request your participation in surveys and promotions, and we may send you product information, updates or special offers. If you no longer wish to receive these kinds of communications from us, you may opt out at any time by sending an email message to support@treatmenthub365.com with the word “UNSUBSCRIBE” in the subject line.

The information we collect may be stored, processed, and passed on to health care providers in accordance with your instructions. We may also share your information with third parties who provide services to us to help us conduct our business operations. We require those parties to sign non-disclosure agreements if, due to the nature of their services, they might have access to your personally-identifiable information, such as your health information.

The reasons we may share your information include the following: to process your transactions; to maintain your accounts; to respond to legal investigations; to offer products and services to you.

We may also use, share, or transfer your personally-identifiable information and non-personally-identifiable information as required by applicable law. You agree to provide valid, accurate, and complete information and to keep all such information complete and current.


Please read these terms and conditions of use carefully before using this Website. By accessing, viewing, or using any of the Websites and services of TreatmentHub365 you agree to become bound by these terms and conditions. If you do not agree to all of the terms and conditions, then you may not access and use the sites and services.

This Website Site Does Not Provide Medical Advice. The contents of the Website, such as text, graphics, images, and information obtained from our Providers and other licensors (“Content”) are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay seeking help because of something you have read on the Website! If you think you may have a medical emergency, call your doctor or dial 911 immediately. We do not recommend or endorse any specific tests, physicians, providers, products, procedures, therapies, opinions, or other information that may be mentioned on the Website. Reliance on any information appearing on the Website is solely at your own risk.


Use of the Website is void where prohibited. Our Website is not intended for use by anyone other than residents of the United States of America. Residents of jurisdictions other than the United States of America are not permitted to become registered Account holders.

Our website is not intended for use by anyone under the age of eighteen. Persons under the age of eighteen are not permitted to become registered Account holders.

Our Website is not directed at children under the age of thirteen and we do not knowingly collect information from children under the age of thirteen through the Website. If we become aware that we have inadvertently received information from a visitor under the age of thirteen through the Website, we will delete the information from our records. Some links on our Website may take visitors to third-party sites that are directed at children in whole or in part. We are not responsible for those third parties nor their collection and use of children’s information. We encourage you to read the privacy statements of any third-party sites you visit, whether linked from our Website or otherwise.

We, in our sole discretion, may delete any registered Account, data or content with or without notice or liability to you. We reserve the right to permanently block any User or registered Account holder who violates this Policy. Except as required by law, even after termination of an Account, we may retain User or Account holder information, data, and content for business or legal purposes, at our sole discretion.


Our Website may contain links to other websites which are not owned or controlled by us. If you follow a link to a third party’s website, we do not assume any liability for the performance, quality, accuracy, timeliness, reliability, or any other aspect of products or services on any other website, and can make no representation or warranty with regard to such third party sites. We are not responsible for third parties’ legal or privacy policies, nor for their processing of personal data. We encourage you to read the privacy statements of any third-party sites you visit, whether linked from our Website or otherwise.


Subject to your compliance with this Policy, we grant you a limited, revocable right to access and make personal use of the Website. You shall not modify the Website and shall not reproduce, duplicate, copy, sell, or resell the Website, any portion thereof, or any products, services, or other content on this Website. This limited right does not include any resale or commercial use of the Website or its products, services, or other content; any derivative use of this Website, its products, services, or other content; or any use of robots or other data mining, gathering, and extraction tools.


Registered Providers are required to create an Account to use or access certain parts of the Website and services, and to use certain products and features. As a condition of your use of the Website, you agree to (a) provide with true, accurate, current and complete information as requested and (b) update and maintain the truthfulness, accuracy and completeness of such information. Providers understand, represent, warrant and agree that: Providers’ names and information may be made publicly available on the Website; no Content provided by a Provider infringes any other person’s rights, and Provider shall have secured all legal rights necessary for the Content submitted; each person identified, depicted, or shown in in your Content, has given all required consents.

Providers may upload, publish, and display photos, profiles, narratives, messages, notes, personal information, personally-identifiable information, documents, records, and other content (collectively, the “Content”) on or through the Website. Providers understand and agree that we may, but are not required to, review and delete, without notice, any content that, in our sole judgment, violates this Policy or which might be offensive, illegal, or that might violate the rights, harm, or threaten the safety of you or others. By providing any content to us or through the Website, you grant to us an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, transmit and distribute such information and materials, and you further agree that we are free to use any ideas, concepts or know-how that you or individuals acting on your behalf provide through the Website.

You understand and agree that all content and other personal information that you supply to us will be stored in and accessible from locations within and without the United States of America, for the purposes set forth herein, and may be subject to production or disclosure requirements by United States authorities in accordance with applicable United States laws.

The Website is owned and operated by TreatmentHub365, LCC, and our address is 310 S. Harrington St, Raleigh, NC 27601. If you have any questions about this Privacy Policy and Terms and Conditions of Use, or you wish to amend, update, or verify the information on file, or to notify us that you want your information removed from our files, please contact us. We can be reached at the above address, by telephone at (844) 848-2365, and by e-mail at support@treatmenthub365.com.


We may from time to time provide “Interactive Services” on or through our Website, including, without limitation:

  • Provider-generated Content
  • Bulletin boards
  • Discussion forums
  • Social media platforms

You should never send or post proprietary, sensitive, or secret information to or through the Website. Such information goes beyond the information covered by this Policy, and we will not be responsible for collecting, protecting, or reviewing it.

You agree that you will not, provide any information or materials to us that are abusive, untrue, deceptive, defamatory, threatening, obscene, harassing, or otherwise unlawful, or that infringes upon or incorporates the proprietary material of another. Where we do provide any interactive service, we will have no duty to monitor the use of the Interactive Services nor will we have any duty to moderate the Interactive Services. We are not responsible for the actions or inactions, or statements or omissions, of any other person or entity in connection with the Interactive Services. We reserve the right to remove any content from the Interactive Services, regardless of its source, at our sole and uncontrolled discretion, but we will have no obligation to do so. You (all users, including Providers) waive the right to bring or assert any claim against us relating to Content, and you release us from any and all liability for or relating to any Content.


You, the User, agree that use of the Website is at your choice and at your sole risk. The Website is provided on an “AS IS” and “AS AVAILABLE” basis, except as otherwise prohibited by applicable law. We expressly disclaim any representation or warranty of any kind, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement of intellectual property. We do not guarantee any specific results from use of the Website. No advice or information, whether oral or written, from or through use of the Website shall create any representation or warranty not expressly stated herein. We assume, and shall have, no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of, your communications, data, or content. We are not liable for any problems or technical malfunction caused by any of the equipment or programming associated with or utilized by the Website. Except in jurisdictions where such provisions are restricted, in no event shall we be liable to you or any other person, entity, or organization for any indirect, consequential, exemplary, incidental, special or punitive damages, including for any lost profits or lost data arising from or in any way related to your use of the Website, your purchase or use of any of the products or services offered, advertised, or sold through the Website, or any of the Website content or other materials, even if arising from our negligence and even if we are aware or have been advised of the possibility of such damages. Notwithstanding anything to the contrary contained herein, our liability to you for any cause of action, claim, or liability whatsoever, and regardless of the form of the cause of action, claim or liability, shall at all times be limited to the amount paid, if any, by you directly to us for the specific product or service which is the subject of the claim, but in no event shall our liability to you exceed the actual amount you have paid directly to us. You acknowledge that if no fees are paid to us by you for any product or service, you shall be limited to injunctive relief only, unless otherwise permitted by law, and shall not be entitled to damages of any kind from us, regardless of the cause of action.

We do not endorse and are not responsible or liable for any Content, data, products, goods or services available or unavailable from, or through, any third party or Provider. You agree that should you use or rely on such Content, data, products, goods or services, available or unavailable from, or through any third party or Provider, we are not responsible or liable, indirectly or directly, for any damage or loss caused or alleged to be caused by or in connection with such use or reliance. Your dealings or communication with any Provider, and any other terms, conditions, representations or warranties associated with such dealings, are between you and such Provider exclusively and do not involve us. You should make whatever investigation or contact other resources that you deem necessary or appropriate before seeing or engaging Providers.

Further, we do not verify the training, education, experience, licenses and credentials of the Providers (which includes, but is not limited to health care, substance abuse, mental health, counseling and wellness providers). In order to verify the current license and credentials of a Provider you should contact the state licensing board for that particular Provider in that particular state. It is your responsibility to verify the training, education, experience, licenses, credentials, services and fees of treatment with Providers. Again, we do not verify the accuracy of Provider’s profiles and do not verify that the training, education, experience, licenses and credentials described by Providers are true and accurate. It is the Providers’ responsibility to keep their profiles and Content current, truthful and accurate. It is a violation of this Policy and Terms of Use for Providers to misrepresent themselves, their training, education, experience, or licenses and credentials in any way. In the event of possible Provider misrepresentation please report the information to the appropriate state licensing body in the appropriate state.

You agree that we are not responsible for the accessibility or unavailability of any Provider or for your interactions and dealings with them, waive the right to bring or assert any claim against us relating to any interactions or dealings with any Provider (which includes, but is not limited to, health care, substance abuse and mental health, counseling and wellness providers), and release TreatmentHub365 from any and all liability for or relating to any interactions or dealings with Service Providers (which includes, but is not limited to, health care, substance abuse and mental health, counseling and wellness providers).

You, the User (or Provider), agree to defend, indemnify, and hold us harmless from and against any and all loss, damage, claim judgment, demand, liability, or expense (including reasonable attorneys’ fees and expenses), in any way related to, arising out of, or connected with: (i) User’s content or data; (ii) User’s use of the Website; (iii) User’s providing of false, inaccurate, misleading, or fraudulent data or other information to us; (iv) User’s connection to the Website; (v) User’s violation or breach of this Policy; (vi) User’s violation or breach of any representation or warranty made by User to us; (vii) User’s violation or breach of any third party right, including without limitation, any intellectual property right, defamation, breach of confidence, or privacy right; or (viii) Any claim that User’s content caused damage to a third party. User’s obligations shall survive the termination of User’s Account and the termination of User’s use of the Website. User is solely responsible for his/her/its actions, and the actions of its agents, when using the Website.


In the event that we are acquired by or merged with any third party entity (including the sale of substantially all of our assets or of substantially all of any business unit), we reserve the right, in any of these circumstances, to transfer or assign your content, data, personal information, and the licenses obtained from you. In the unlikely event of our bankruptcy, insolvency, reorganization, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used. You understand this and agree to hold us harmless in such circumstances.


You hereby represent, warrant, acknowledge, and agree that (a) each of your affirmative acts of (i) accessing and using the Website and/or the products or services offered or provided through the Website or (ii) signing, agreeing to, or accepting this Policy, by electronic signature, clicking a button, or some other means or method as may be required by us, constitutes your valid and enforceable “electronic signature” as defined by the Electronic Signatures in Global and National Commerce Act (“E-Sign”) and the Uniform Electronic Transactions Act (“UETA”) and similar state and local laws; (b) this Policy constitutes an “electronic record” for purposes of E-Sign and UETA and similar state and local laws; (c) this Policy and your electronic signature are valid, have full legal effect, are enforceable, and are binding on you as if this Policy was any other duly executed tangible (paper) agreement; and (d) any person, entity, association, agency, or organization is entitled to rely upon the validity, legal effectiveness, and enforceability of your electronic signature and this Policy without the need for a handwritten signature from you. You acknowledge and agree that if you desire a paper copy of this Policy, you may print a copy from the Website. You hereby consent to use electronic means to receive and consent to this Policy.